Complaints Procedure – GoOfficial Ltd
Although we always strive to provide great customer service, we recognise you might not always feel completely satisfied. If that happens, please let us know and we'll do our utmost to find a suitable solution for you.
How can you submit a complaint to GoOfficial Ltd?
- Website: submit your complaint via our contact page on goofficial.com (Contact).
- Email: info@goofficial.com
- Post: GoOfficial Ltd, Registered Office: London, UK
How will your complaint be handled?
We'll aim to deal with your complaint within seven (7) days of receipt. If we need more time, you'll receive an acknowledgement within those seven days, letting you know when to expect a more detailed response.
If you disagree with our response
If you're not satisfied with the outcome, you have six (6) weeks from our response to appeal. You can do this by emailing or posting a letter stating that you disagree and proposing your desired resolution. Please include:
- A description of your complaint and why you disagree with our initial response
- Your name, address, and email address
- Your customer number (if applicable)
- Your signature (if sending by post)
Send to info@goofficial.com, or post to:
GoOfficial Ltd
Registered Office: London, UK
We will acknowledge receipt of your appeal and confirm when you will receive a reply. This will usually be within a few weeks and no later than three (3) months.
Submitting a complaint to an external body
If your complaint concerns one of our products or services and you remain dissatisfied after following the above process, you may be able to use an Alternative Dispute Resolution (ADR) scheme in the UK (where applicable). If you are an EU consumer, you can also submit a complaint via the European Online Dispute Resolution (ODR) platform.
